The error message “Can’t reach Oculus Runtime Service” indicates that the oculus application is unable to access and communicate with Oculus’s core service. This usually happens when there is either a settings misconfiguration or the application is conflicting with some settings on your computer. Most of the time, this is due to the Software Update running in the background which Prevents Oculus from Reaching the Runtime Service.
This error was officially recognized by Oculus and they released an update to solve the issue. If your Oculus hardware still doesn’t work (given the time frame), it is also offered to be replaced. Before we move on with the solution, make sure that your headset is connected properly with your computer and the headset is working without any problems. Furthermore, make sure that the installation is done using administrator privileges and it is installed in the correct directory.
Oculus officially recognized the issue with their devices and after intensive testing, released a new patch to be installed as a replacement. If the problem still persists even after installing the latest patch, Oculus users are entitled to a $15 Oculus store credit. This included anyone who has used their Oculus anywhere between February 1st
and March 7th
The official patch, however, has fixed the problem for a majority of the users without having to do much. To download the patch, navigate to Oculus official website and download the released patch.Once the patch is downloaded, right-click it and select “Run as administrator”.
If your antivirus software blocks the software from installing the modules, unblock the file and continue with the installation. When the fix will be running, click on the Repair option. Now your existing Oculus software will be analyzed and specific modules will be replaced. Restart your computer completely and check if the problem is solved.
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Tip: If the repair isn’t working, uninstall the existing software and download the entire software package again from the official website.
Another surprising workaround which worked for many users was changing the Date and Time to a previous value. This will fetch incorrect time in your system andmay
render some other software modules unusable as well such as Netflix or Store. You can always revert the changes any time in the future when you feel the need to.Press Windows + S, type “settings” in the dialogue box and open the application.Once in Settings, click on Time and Language.Uncheck the option “Set time automatically” and “Set time-zone automatically”.Now click on Change underneath Change date and time and set the time to a previous date. Preferably near the start of 2018 or late 2017.Click on Change to implement the changes and restart your computer. Now plug in Oculus and try launching its software and check if the problem is solved.
Note: If the time change isn’t working, revert the changes and set the correct time. If this doesn’t fix, it may cause negative consequences.
If the error still persists even after following the two methods above, we can try to launch the application manually using the File Explorer. There are also some mapping issues where the executable present as a shortcut doesn’t map to the proper application. Once we navigate to the proper directory and launch it, the application will launch from the correct working directory and hopefully, the error will be solved.Press Windows + E to launch File Explorer and navigate to the following directory:C:\Program Files\Oculus\Support\oculus-runtime\OVRServer_x64.exe
If you have a different directory where the system is installed, navigate to that directory and locate the file.Right-click it and select Run as administrator.
Another fix which works for many people is restarting the Oculus VR Runtime Service. It is possible that the currently running service is not started with the correct parameters and is, therefore, giving the error. When we forcefully restart the service, all the parameters are taken at runtime from the computer and if all files are without integrity problems, the error is solved.Press Windows + S, type “services.msc” in the dialogue box and press Enter.Once in the services tab, search for the service “Oculus VR Runtime Service”. Right-click it and selectOnce in the properties, click on Now wait for a few minutes and click on Start.Now try launching the application and see if the problem is solved.
If all the above methods don’t work, restart your computer, and uninstall the software completely from your computer. After uninstalling it from the programs directory, delete the locally stored files manually and then download a fresh copy from the website.Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.Search for Oculus software, right-click it and select Uninstall.Once uninstalled, restart your computer and after downloading a fresh copy from the official website, install the package and try launching it.