1. Home
  2. Server
  3. Why can’t the Plex app find or connect to my Plex Media Server?

Why can’t the Plex app find or connect to my Plex Media Server?

Rsdaa 12/02/2022 164

['

If

', '

your

', '

Plex

', '

app

', '

is

', '

not

', '

finding

', '

or

', '

connecting

', '

to

', '

your

', '

Plex

', '

Media

', '

Server,

', '

please

', '

first

', '

ensure

', '

that:

', '

You

', '

are

', '

running

', '

a

', '

current

', '

version

', '

of

', '

the

', '

Plex

', '

Media

', '

Server.

', '

Check

', '

our

', '

Downloads

', '

page

', '

for

', '

the

', '

latest

', '

version.

', '

You’ve

', '

signed

', '

into

', '

the

', '

Plex

', '

Media

', '

Server

', '

using

', '

your

', '

Plex

', '

account

', '

Your

', '

app

', '

is

', '

signed

', '

in

', '

and

', '

connected

', '

to

', '

your

', '

account

', '

Related

', '

Page

', '

:

', '

Plex

', '

Downloads

', '

Related

', '

Page

', '

:

', '

Sign

', '

in

', '

to

', '

Your

', '

Plex

', '

Account

', '

General

', '

Troubleshooting

', '

Here

', '

are

', '

some

', '

general

', '

troubleshooting

', '

steps

', '

you

', '

can

', '

take:

', '

Ensure

', '

you

', '

have

', '

the

', '

current

', '

version

', '

of

', '

Plex

', '

Media

', '

Server

', '

installed

', '

Ensure

', '

that

', '

Plex

', '

Media

', '

Server

', '

is

', '

actually

', '

actively

', '

running

', '

Verify

', '

that

', '

your

', '

Server

', '

is

', '

listed

', '

on

', '

your

', '

Devices

', '

page

', '

Disable

', '

any

', '

VPN

', '

on

', '

your

', '

computer

', '

or

', '

router

', '

Disable

', '

any

', '

proxies

', '

being

', '

used

', '

on

', '

your

', '

computer

', '

or

', '

router

', '

Make

', '

sure

', '

you

', '

aren’t

', '

requiring

', '

secure

', '

connections

', '

on

', '

the

', '

server

', '

while

', '

using

', '

an

', '

app

', '

that

', '

doesn’t

', '

support

', '

them

', '

(see

', '

below)

', '

Once

', '

you’ve

', '

checked

', '

those:

', '

Sign

', '

out

', '

of

', '

your

', '

Plex

', '

account

', '

in

', '

both

', '

the

', '

app

', '

and

', '

Plex

', '

Media

', '

Server

', '

Sign

', '

in

', '

to

', '

your

', '

Plex

', '

account

', '

in

', '

the

', '

Server

', '

Then

', '

sign

', '

into

', '

your

', '

account

', '

in

', '

the

', '

Plex

', '

app

', '

Depending

', '

on

', '

whether

', '

your

', '

app

', '

is

', '

local

', '

or

', '

remote

', '

to

', '

the

', '

Server,

', '

there

', '

are

', '

also

', '

other

', '

things

', '

to

', '

check.

', '

If

', '

you

', '

continue

', '

to

', '

have

', '

an

', '

issue,

', '

then

', '

posting

', '

details

', '

in

', '

our

', '

support

', '

forums

', '

will

', '

be

', '

the

', '

best

', '

resource

', '

for

', '

you.

', '

See

', '

the

', '

Related

', '

Page

', '

information

', '

for

', '

additional

', '

information

', '

you

', '

can

', '

gather.

', '

Related

', '

Page

', '

:

', '

Plex

', '

Support

', '

Forums

', '

Related

', '

Page

', '

:

', '

Using

', '

plex.tv

', '

resources

', '

information

', '

to

', '

troubleshoot

', '

app

', '

connections

', '

App

', '

and

', '

Server

', '

Are

', '

on

', '

the

', '

Same

', '

Network

', '

When

', '

both

', '

your

', '

Plex

', '

app

', '

and

', '

Plex

', '

Media

', '

Server

', '

are

', '

on

', '

the

', '

same

', '

local

', '

network:

', '

Make

', '

sure

', '

both

', '

the

', '

Server

', '

and

', '

app

', '

are

', '

on

', '

the

', '

same

', '

subnet

', '

of

', '

the

', '

network

', '

Tip!

', '

:

', '

Make

', '

sure

', '

the

', '

subnet

', '

mask

', '

(netmask)

', '

is

', '

set

', '

correctly,

', '

so

', '

that

', '

the

', '

devices

', '

are

', '

actually

', '

treated

', '

as

', '

being

', '

on

', '

the

', '

same

', '

subnet.

', '

App

', '

Is

', '

Remote

', '

from

', '

the

', '

Server

', '

If

', '

your

', '

app

', '

is

', '

not

', '

on

', '

the

', '

same

', '

network

', '

as

', '

your

', '

Plex

', '

Media

', '

Server:

', '

Ensure

', '

that

', '

Remote

', '

Access

', '

has

', '

been

', '

successfully

', '

enabled

', '

for

', '

the

', '

Server

', '

Related

', '

Page

', '

:

', '

Can’t

', '

Access

', '

Server

', '

Settings

', '

In

', '

some

', '

cases,

', '

you

', '

may

', '

find

', '

that

', '

the

', '

Server

', '

entry

', '

doesn’t

', '

appear

', '

for

', '

you

', '

under

', '

Settings

', '

in

', '

the

', '

web

', '

app

', '

and

', '

thus

', '

you

', '

can’t

', '

try

', '

to

', '

sign

', '

in

', '

to

', '

the

', '

Server.

', '

This

', '

often

', '

occurs

', '

when

', '

you’re

', '

not

', '

yet

', '

signed

', '

in

', '

on

', '

the

', '

Server

', '

and

', '

you’re

', '

using

', '

the

', '

hosted

', '

Plex

', '

Web

', '

App.

', '

Load

', '

the

', '

', '

bundled

', '

version

', '

of

', '

Plex

', '

Web

', '

App

', '

', '

on

', '

your

', '

Server

', '

computer

', '

using

', '

http://localhost:32400/web

', '

or

', '

http://127.0.0.1:32400/web

', '

,

', '

for

', '

instance

', '

Sign

', '

in

', '

to

', '

the

', '

Plex

', '

Web

', '

App

', '

Access

', '

the

', '

Server

', '

settings

', '

and

', '

sign

', '

in

', '

to

', '

the

', '

Server

', '

Once

', '

you’ve

', '

done

', '

that,

', '

your

', '

Plex

', '

Media

', '

Server

', '

should

', '

appear

', '

when

', '

using

', '

the

', '

hosted

', '

Plex

', '

Web

', '

App,

', '

too.

', '

Related

', '

Page

', '

:

', '

Opening

', '

Plex

', '

Web

', '

App

', '

Related

', '

Page

', '

:

', '

Why

', '

am

', '

I

', '

locked

', '

out

', '

of

', '

Server

', '

Settings

', '

and

', '

how

', '

do

', '

I

', '

get

', '

in?

', '

Using

', '

a

', '

Third-Party

', '

App

', '

That

', '

Cannot

', '

Sign

', '

In

', '

Starting

', '

with

', '

version

', '

1.1.0

', '

of

', '

Plex

', '

Media

', '

Server,

', '

security

', '

improvements

', '

were

', '

made

', '

to

', '

help

', '

protect

', '

users.

', '

Basically,

', '

if

', '

you

', '

are

', '

signed

', '

in

', '

to

', '

Plex

', '

Media

', '

Server,

', '

then

', '

apps

', '

accessing

', '

the

', '

server

', '

must

', '

also

', '

be

', '

signed

', '

in.

', '

In

', '

rare

', '

cases,

', '

you

', '

may

', '

have

', '

an

', '

old,

', '

deprecated

', '

app

', '

that

', '

does

', '

not

', '

support

', '

signing

', '

in

', '

such

', '

as

', '

LG’s

', '

“Media

', '

Link”

', '

or

', '

“Smart

', '

Share”

', '

apps.

', '

To

', '

allow

', '

such

', '

apps

', '

to

', '

access

', '

your

', '

Plex

', '

Media

', '

Server,

', '

you

', '

will

', '

need

', '

to

', '

make

', '

a

', '

specific

', '

exception

', '

for

', '

them.

', '

Find

', '

out

', '

the

', '

local

', '

IP

', '

address

', '

of

', '

the

', '

device

', '

on

', '

which

', '

the

', '

app

', '

is

', '

running.

', '

You

', '

will

', '

typically

', '

be

', '

able

', '

to

', '

find

', '

this

', '

in

', '

the

', '

device’s

', '

system

', '

settings.

', '

In

', '

your

', '

Plex

', '

Web

', '

App,

', '

go

', '

to

', '

Settings

', '

>

', '

Server

', '

>

', '

Network

', '

.

', '

Enter

', '

the

', '

IP

', '

address

', '

from

', '

step

', '

one

', '

into

', '

the

', '

List

', '

of

', '

IP

', '

addresses

', '

and

', '

networks

', '

that

', '

are

', '

allowed

', '

without

', '

auth

', '

setting

', '

and

', '

save.

', '

Related

', '

Page

', '

:

', '

Server

', '

Settings>

', '

Network

', '

Some

', '

third

', '

party

', '

apps

', '

also

', '

cannot

', '

connect

', '

if

', '

you

', '

have

', '

added

', '

a

', '

security

', '

PIN

', '

to

', '

your

', '

account.

', '

If

', '

you

', '

need

', '

to

', '

remove

', '

your

', '

Account

', '

PIN

', '

you

', '

can

', '

do

', '

that

', '

on

', '

your

', '

Account

', '

Info

', '

page.

', '

Related

', '

Page

', '

:

', '

My

', '

Home

', '

Related

', '

Page

', '

:

', '

I

', '

forgot

', '

my

', '

Plex

', '

Account

', '

PIN;

', '

how

', '

can

', '

I

', '

reset

', '

it?

', '

How

', '

can

', '

I

', '

change

', '

my

', '

PIN?

', '

Third-party

', '

clients

', '

also

', '

generally

', '

cannot

', '

connect

', '

via

', '

secure

', '

connections.

', '

See

', '

the

', '

Secure

', '

Connections

', '

information

', '

below

', '

for

', '

more

', '

details.

', '

Secure

', '

Connections

', '

By

', '

default,

', '

the

', '

Plex

', '

Media

', '

Server

', '

will

', '

prefer

', '

to

', '

use

', '

secure

', '

connections

', '

for

', '

apps

', '

that

', '

support

', '

them.

', '

Not

', '

all

', '

apps

', '

support

', '

connecting

', '

securely,

', '

though.

', '

You

', '

should

', '

make

', '

sure

', '

you

', '

aren’t

', '

unintentionally

', '

blocking

', '

unsupported

', '

apps.

', '

Check

', '

if

', '

your

', '

app

', '

supports

', '

secure

', '

connections

', '

If

', '

the

', '

app

', '

is

', '

not

', '

supported,

', '

make

', '

sure

', '

that

', '

you

', '

have

', '

the

', '

Secure

', '

connections

', '

server

', '

setting

', '

set

', '

to

', '

Preferred

', '

(not

', '

Required)

', '

Tip!

', '

:

', '

Most

', '

Plex

', '

apps

', '

that

', '

support

', '

secure

', '

connections

', '

will

', '

be

', '

set

', '

by

', '

default

', '

to

', '

not

', '

connect

', '

to

', '

servers

', '

that

', '

are

', '

not

', '

available

', '

securely.

', '

So,

', '

you

', '

should

', '

make

', '

sure

', '

that

', '

you

', '

do

', '

not

', '

set

', '

the

', '

server’s

', '

Secure

', '

connections

', '

setting

', '

to

', '

Disabled

', '

,

', '

in

', '

that

', '

case,

', '

or

', '

else

', '

the

', '

app

', '

will

', '

not

', '

be

', '

allowed

', '

to

', '

connect.

', '

Related

', '

Page

', '

:

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

Related

', '

Page

', '

:

', '

Network

', '

DNS

', '

Rebinding

', '

Some

', '

routers

', '

or

', '

modems

', '

won’t

', '

allow

', '

DNS

', '

Rebinding

', '

by

', '

default,

', '

which

', '

can

', '

affect

', '

or

', '

even

', '

prevent

', '

an

', '

app

', '

from

', '

being

', '

able

', '

to

', '

connect

', '

with

', '

a

', '

Plex

', '

Media

', '

Server

', '

on

', '

the

', '

local

', '

network.

', '

For

', '

most

', '

users,

', '

this

', '

won’t

', '

be

', '

an

', '

issue,

', '

but

', '

some

', '

users

', '

of

', '

more

', '

advanced

', '

routers

', '

(or

', '

those

', '

provided

', '

by

', '

some

', '

ISPs)

', '

may

', '

run

', '

into

', '

issues.

', '

Similarly,

', '

some

', '

DNS

', '

providers

', '

(such

', '

as

', '

your

', '

ISP)

', '

may

', '

prevent

', '

DNS

', '

Rebinding.

', '

See

', '

the

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

in

', '

our

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

article.

', '

Related

', '

Page

', '

:

', '

How

', '

to

', '

Use

', '

Secure

', '

Server

', '

Connections

', '

Antivirus

', '

or

', '

Security

', '

Software

', '

Interference

', '

In

', '

a

', '

small

', '

number

', '

of

', '

cases,

', '

we’ve

', '

seen

', '

users

', '

with

', '

antivirus

', '

or

', '

security

', '

software

', '

that

', '

interfered

', '

with

', '

things

', '

in

', '

such

', '

a

', '

way

', '

as

', '

to

', '

cause

', '

an

', '

app

', '

to

', '

be

', '

unable

', '

to

', '

connect

', '

with

', '

Plex

', '

Media

', '

Server.

', '

Some

', '

possible

', '

causes

', '

(though

', '

this

', '

is

', '

not

', '

an

', '

exhaustive

', '

list):

', '

Security

', '

software

', '

on

', '

computer

', '

Antivirus

', '

software

', '

on

', '

computer

', '

Proxy

', '

(on

', '

computer

', '

or

', '

network)

', '

VPN

', '

Software

', '

known

', '

to

', '

have

', '

caused

', '

issues

', '

previously:

', '

ESET

', '

Kaspersky

', '

Please

', '

see

', '

the

', '

“Possible

', '

Solutions”

', '

information

', '

in

', '

the

', '

following

', '

article

', '

for

', '

additional

', '

details.

', '

Related

', '

Page

', '

:

', '

Plex

', '

Media

', '

Server

', "

can't

", '

sign

', '

in

', '

to

', '

Plex

', '

account

', '

or

', '

be

', '

claimed

', '

VPN

', '

on

', '

the

', '

Plex

', '

Media

', '

Server

', '

Computer

', '

The

', '

platforms

', '

on

', '

which

', '

some

', '

Plex

', '

apps

', '

run

', '

don’t

', '

allow

', '

us

', '

to

', '

actively

', '

scan

', '

the

', '

network

', '

to

', '

try

', '

and

', '

find

', '

available

', '

Plex

', '

Media

', '

Servers.

', '

Other

', '

platforms

', '

don’t

', '

allow

', '

direct

', '

communication

', '

to

', '

any

', '

private

', '

IP

', '

(e.g.

', '

any

', '

IP

', '

on

', '

your

', '

local

', '

network).

', '

Among

', '

others,

', '

the

', '

PlayStation,

', '

Smart

', '

TVs,

', '

and

', '

Xbox

', '

apps

', '

are

', '

affected

', '

by

', '

these

', '

restrictions.

', '

That

', '

means

', '

we

', '

have

', '

to

', '

get

', '

connection

', '

information

', '

in

', '

another

', '

way,

', '

which

', '

is

', '

provided

', '

when

', '

both

', '

the

', '

Plex

', '

Media

', '

Server

', '

and

', '

the

', '

app

', '

sign

', '

into

', '

your

', '

Plex

', '

account.

', '

This

', '

is

', '

accomplished

', '

because

', '

your

', '

Plex

', '

Media

', '

Server

', '

will

', '

send

', '

its

', '

private

', '

and

', '

public

', '

IP

', '

address

', '

to

', '

plex.tv,

', '

which

', '

can

', '

then

', '

be

', '

retrieved

', '

and

', '

used

', '

by

', '

the

', '

Plex

', '

app

', '

to

', '

find

', '

servers.

', '

When

', '

using

', '

a

', '

VPN

', '

(Virtual

', '

Private

', '

Network),

', '

the

', '

IP

', '

information

', '

can

', '

be

', '

incorrect

', '

because

', '

of

', '

the

', '

VPN

', '

and

', '

thus

', '

the

', '

Plex

', '

app

', '

doesn’t

', '

have

', '

the

', '

correct/necessary

', '

information

', '

to

', '

be

', '

able

', '

to

', '

find

', '

your

', '

Plex

', '

Media

', '

Server

', '

and

', '

connect.

', '

What

', '

You

', '

Can

', '

Do

', '

Essentially,

', '

you

', '

want

', '

to

', '

make

', '

sure

', '

that

', '

your

', '

VPN

', '

isn’t

', '

interfering

', '

when

', '

your

', '

Plex

', '

Media

', '

Server

', '

sends

', '

the

', '

connection

', '

information

', '

to

', '

plex.tv.

', '

Disable

', '

the

', '

VPN

', '

Launch

', '

Plex

', '

Media

', '

Server

', '

Ensure

', '

that

', '

the

', '

Server

', '

successfully

', '

signs

', '

in

', '

under

', '

Settings

', '

>

', '

Server

', '

>

', '

General

', '

Enable

', '

the

', '

VPN

', '

When

', '

You

', '

Should

', '

Do

', '

It

', '

You

', '

should

', '

take

', '

the

', '

above

', '

steps

', '

whenever

', '

new

', '

connection

', '

information

', '

would

', '

be

', '

sent

', '

to

', '

plex.tv,

', '

which

', '

includes:

', '

Launching

', '

or

', '

restarting

', '

the

', '

Server

', '

Signing

', '

in

', '

to

', '

the

', '

Server

', '

Whenever

', '

your

', '

computer

', '

experiences

', '

a

', '

network

', '

change

', '

(e.g.

', '

a

', '

laptop

', '

switching

', '

from

', '

wired

', '

to

', '

wireless

', '

connection)

', '

Share

', '

this

', '

Was

', '

this

', '

article

', '

helpful?

', '

Yes

', '

No

', '

1000

', "

You've

", '

already

', '

provided

', '

feedback

', '

for

', '

this

', '

article,

', '

thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles.

', '

Thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles.

', '

Thank

', '

you

', '

for

', '

helping

', '

us

', '

improve

', '

our

', '

articles!

', "

We'll

", '

take

', '

it

', '

from

', '

here.

', "

You've

", '

already

', '

provided

', '

feedback

', '

for

', '

this

', '

article,

', '

thank

', '

you.

', '

Looks

', '

like

', '

you

', '

already

', '

left

', '

that

', '

comment.

', '

To

', '

vote

', '

if

', '

this

', '

article

', '

was

', '

helpful,

', '

please

', '

sign

', '

in

', '

with

', '

your

', '

plex

', '

account.

', '

Last

', '

modified

', '

on:

', '

April

', '

12,

', '

2019

']

PREV: What is Azure Virtual Desktop? - Azure | Microsoft Docs

NEXT: Manage Windows Virtual Machines with PowerShell Direct ...

Popular Articles

Hot Articles
Back to Top